# Support

Write to contact@inplan.io. Include the `request_id` of a response that surprised you, and we can find the exact request.

Source: https://inplan.io/docs/support · Updated 2026-10-30

## What to send

- The `request_id` from the body, or the `X-Request-Id` header.
- The endpoint and parameters you sent. Never send your key.
- What you expected, and what you got.

## Check status first

The [status page](https://inplan.io/status) and `GET /v1/status` show whether the API is up and the date of each data source.

## Support by plan

| Plan | Support |
| --- | --- |
| Free | Documentation and Playground. |
| Builder | Email support. |
| Growth | Priority support. |
| Scale | Dedicated support and a service level agreement. |

Listing looks wrong for a provider you know? Send the NPI and the plan id to contact@inplan.io. Directories come from insurers and plans, so we also suggest the provider confirm with the plan.