Support
Write to [email protected]. Include the request_id of a response that surprised you, and we can find the exact request.
.mdView as MarkdownUpdated 2026-10-30
What to send
- The
request_idfrom the body, or theX-Request-Idheader. - The endpoint and parameters you sent. Never send your key.
- What you expected, and what you got.
Check status first
The status page and GET /v1/status show whether the API is up and the date of each data source.
Support by plan
| PLAN | SUPPORT |
|---|---|
| Free | Documentation and Playground. |
| Builder | Email support. |
| Growth | Priority support. |
| Scale | Dedicated support and a service level agreement. |
Listing looks wrong for a provider you know? Send the NPI and the plan id to [email protected]. Directories come from insurers and plans, so we also suggest the provider confirm with the plan.
Docs / Resources / SupportNext: Provider profile